IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our dynamic team in Johannesburg. The successful candidate will provide high-quality technical support to our clients, ensuring their IT systems run smoothly. You'll be responsible for troubleshooting, resolving issues, and maintaining systems.

Responsibilities

• Act as the first point of contact for IT support needs.
• Diagnose and resolve technical hardware and software issues.
• Coordinate with other IT staff on issues that require escalation.
• Keep track of inventory for IT equipment and supplies.
• Educate users on basic IT procedures and policies.
• Assist in training new staff on IT systems and software.

Requirements

Education

• Certificate in IT Support or equivalent
• Bachelor's degree in Computer Science is preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Mac OS
• Mobile Device Support

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with remote desktop software: Experience using tools for remote assistance.
• Experience with cloud services: Understanding of cloud platforms and services.

Benefits

• Comprehensive health and dental plans
• Flexible working hours
• Training and development workshops
• Discounts on tech products and services

Company Culture

• Inclusivity: Diversity and inclusion are central to our values; all voices are welcome.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Employee Recognition: We celebrate the achievements and contributions of our team members.