Customer Support Agent

Job Description

Join our team as a Customer Support Agent in Johannesburg. In this role, you will be the first point of contact for our customers, assisting them with queries and providing effective solutions while fostering positive customer relationships.

Responsibilities

• Manage incoming customer support requests and prioritize based on urgency.
• Successfully troubleshoot customer issues and provide effective solutions.
• Train new team members on customer support best practices.
• Assist in maintaining knowledge base articles for customer reference.
• Collaborate with marketing to identify customer feedback trends.
• Participate in team meetings to discuss new customer support strategies.

Requirements

Education

• Bachelor's degree or equivalent experience

Experience

• 2+ years of customer support experience required

Technical Skills

• Knowledge of Helpdesk Software
• Social Media Engagement

Soft Skills

• Conflict resolution
• Time management

Languages

• English: Fluent

Advantageous

• Experience in technical support: Familiarity with providing technical assistance and troubleshooting.
• Knowledge of product management tools: Experience with tools like JIRA for issue tracking and project management.

Benefits

• Comprehensive medical and dental cover
• Flexible work hours with options for remote work
• Annual bonuses based on performance
• Staff training and development programs

Company Culture

• Team Spirit: We encourage collaboration and teamwork to achieve common goals.
• Continuous Improvement: We're committed to helping our employees grow and develop their skills.
• Diversity and Inclusion: We value diverse perspectives and aim to create an inclusive workplace.