Customer Support Agent

Job Description

We are looking for a Customer Support Agent to join our team in Durban. The ideal candidate will have excellent communication skills and a passion for helping customers. As a Customer Support Agent, you will be responsible for resolving customer inquiries and providing assistance in a timely manner.

Responsibilities

• Engage with customers to determine their needs.
• Train new team members on best practices.
• Participate in team meetings to share insights.
• Provide technical support when necessary.
• Ensure adherence to company policies and procedures.

Requirements

Education

• Higher Certificate or diploma in customer service or related field
• Degree in Business Administration or related field is a plus

Experience

• 2-3 years of experience in customer service

Technical Skills

• Help Desk Software
• Social Media Platforms

Soft Skills

• Time Management
• Positive Attitude

Languages

• English: Fluent

Advantageous

• Familiarity with e-commerce platforms: Experience in providing support for online shopping platforms.
• Knowledge of customer service best practices: Understanding of industry standards for customer service excellence.

Benefits

• Comprehensive medical aid.
• Employee discounts.
• Flexible working hours.
• Performance bonuses.
• Childcare assistance.

Company Culture

• Inclusivity: Diversity and inclusion are at the heart of our company culture, and we celebrate different perspectives.
• Open Communication: We maintain open channels of communication, where feedback and ideas are welcomed.
• Work-Life Balance: We advocate for a healthy work-life balance, offering flexible work options to our employees.