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Customer Service

Customer Service Representative

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Job Description
We are seeking a passionate Customer Service Representative to join our Durban team. The ideal candidate will excel in providing exceptional service, resolving customer queries, and maintaining high satisfaction levels. You will be the first point of contact for our clients, ensuring their needs are met efficiently and effectively.

Category: Retail and Consumer Services - Customer Service
Full Time
  • R120,000 - R180,000 / Year
  • R10000 - R15000 / Month

Closing Date: 2025-06-03
Location: Durban
Apply Now
Job Responsibilities
  • Engage with customers to understand their needs and provide appropriate solutions.
  • Process orders, forms, applications, and requests.
  • Manage customer relationships effectively.
  • Assist in training and mentoring new team members.
  • Stay updated with product information to provide accurate assistance.
Job Requirements
  • Matriculation or equivalent
  • Relevant diploma or qualification is a plus
  • Communication Strong verbal and written communication skills.
  • Problem-solving Ability to analyze issues and develop efficient solutions.
  • Empathy Capable of understanding and sharing the feelings of others.
  • Time Management Effectively manage time to handle multiple tasks and responsibilities.
  • English (Fluent)
  • Afrikaans (Conversational)
Advantageous
  • Multilingual skills: Ability to communicate in multiple languages is a plus.
  • Experience with conflict resolution: Demonstrated ability to handle and resolve customer complaints diplomatically.
Benefits
  • Comprehensive employee wellness program
  • Flexible working hours
  • Reward and recognition programs
  • Training and development opportunities
Company Culture
  • Innovation: We prioritize innovative solutions and creative problem-solving.
  • Team Collaboration: Collaboration is key, and we work together to achieve common goals.
  • Work-Life Balance: We believe in a healthy work-life balance for our team members.
How to Apply
  • Once you have logged in and completed your profile, simply click "Apply Now" to add your application for the Customer Service Representative position and share your profile with the recruiter.
Apply Now
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