IT Technician

Job Description

We are looking for an IT Technician to join our dynamic team in Bloemfontein. The ideal candidate will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems. You will play a crucial role in maintaining our IT infrastructure, assisting users with technical problems, and ensuring compliance with security protocols.

Responsibilities

• Manage helpdesk tickets and ensure timely resolution.
• Assist in the deployment of new technology initiatives.
• Evaluate and improve IT processes and systems.
• Work with cross-department teams to enhance overall IT effectiveness.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support roles.

Technical Skills

• Linux Systems
• Cloud Technologies

Soft Skills

• Analytical Skills
• Team Player

Languages

• English: Fluent

Advantageous

• Knowledge of mobile device management: Experience in managing mobile devices and related security practices.
• Experience with ITIL frameworks: Familiarity with ITIL methodologies for IT service management.

Benefits

• Comprehensive health coverage packages
• Retirement savings plans with employer contributions
• Flexible hours with an option for remote work
• Regular training and career advancement opportunities

Company Culture

• Innovation: We embrace innovation and encourage creative solutions and new ideas.
• Employee Wellbeing: We prioritize employee wellbeing and work-life balance.
• Recognition: We recognize and reward employee contributions and successes.