General IT Support Technician

Job Description

Join our team as a General IT Support Technician in Port Elizabeth! This role involves providing essential IT support, troubleshooting hardware and software issues, and ensuring smooth operations across our organization. Your expertise will be vital in resolving technical problems and improving user experience.

Responsibilities

• Respond to service desk tickets promptly and efficiently.
• Perform regular system updates and antivirus checks.
• Assist in the onboarding process for new employees by setting up IT equipment.
• Identify trends in support requests and suggest improvements.
• Provide training to users on new applications and system features.

Requirements

Education

• Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Familiarity with cloud platforms like Microsoft Azure and AWS.
• ITIL Certification: Understanding of IT service management and best practices.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health benefits
• Opportunities for professional development
• Flexible working hours

Company Culture

• Teamwork: We thrive on collaboration and support each other's growth.
• Innovation: We encourage new ideas and innovative thinking to solve challenges.
• Integrity: We believe in transparency and integrity in our working relationships.