Technical Support Engineer

Job Description

Join us as a Technical Support Engineer in Durban, where you'll play a critical role in assisting our clients with technical queries. Your problem-solving skills will be put to the test as you work to resolve issues, build customer relationships, and contribute to our continuous improvement initiatives. If you're passionate about IT support and excellent customer service, we want to hear from you!

Responsibilities

• Handle incoming support requests and oversee issue resolution.
• Identify recurring issues and escalate them to the technical team.
• Prepare training materials and assist in user education.
• Work closely with developers to relay customer feedback.
• Participate in team meetings to discuss performance and improvement.
• Stay updated on product enhancements and changes to provide accurate support.

Requirements

Education

• Technical diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 3+ years of experience in technical support or help desk role

Technical Skills

• Operating Systems
• Remote Support Tools

Soft Skills

• Adaptability
• Empathy

Certifications

• Microsoft Certified Solutions Associate (MCSA)
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience in a customer-facing technical role: Background in providing support for technical products directly to customers.
• Knowledge of database management systems: Understanding of SQL and related technologies to assist customers effectively.

Benefits

• Comprehensive medical aid plan
• Retirement savings scheme
• Remote work options available after probation
• Paid time off for professional development

Company Culture

• Inclusivity: We value diversity and ensure that all employees feel included and valued.
• Continuous Learning: We invest in employee development and offer training opportunities.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.