Customer Support Representative

Job Description

As a Customer Support Representative, you will play a vital role in providing high-quality service to our clients in Durban. You will interact with customers through various channels, addressing their queries, and providing solutions in a timely manner.

Responsibilities

• Manage incoming calls and customer service inquiries.
• Provide personalized customer service and maintain customer records.
• Work with other departments to resolve customer complaints.
• Track customer feedback and report trends to management.
• Assist in developing customer service training programs.

Requirements

Education

• Matric (Grade 12)
• Diploma in Customer Service or related field is preferred

Experience

• 2-3 years of experience in customer support or call center

Technical Skills

• Customer Support Software
• Online Communication Tools

Soft Skills

• Empathy
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in a call center environment: Understanding of call center operations enhances service delivery.
• Knowledge of customer service best practices: Ability to apply established practices for effective service support.

Benefits

• Comprehensive health insurance package
• Retirement savings plan with company contribution
• Flexible working conditions
• Access to employee training programs

Company Culture

• Inclusivity: We celebrate diversity and create an inclusive environment for all employees.
• Innovation: We encourage innovative thinking to enhance our services and customer experience.
• Respect and Integrity: We uphold the highest standards of respect and integrity in our interactions.