E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to oversee our online sales strategies in Johannesburg. The ideal candidate will have a robust understanding of digital marketing, customer engagement, and e-commerce platforms. You will drive online sales, enhance user experience, and manage a dynamic team.

Responsibilities

• Lead the planning and execution of e-commerce marketing initiatives.
• Ensure that all online sales processes are efficient and customer-focused.
• Create engaging content for the website that resonates with target audiences.
• Implement tools and systems for tracking online sales performance.
• Conduct competitor analysis to identify opportunities for differentiation.
• Foster collaboration between different departments to streamline e-commerce operations.
• Administer budgets and allocate resources effectively to meet marketing objectives.
• Build and maintain strong relationships with customers through feedback and service excellence.
• Utilize data analytics to refine strategies and improve customer satisfaction.
• Organize and oversee online promotions and seasonal sales campaigns.

Requirements

Education

• Bachelor's degree in a related field
• Master's degree in Business Administration or a related field is a plus

Experience

• 5+ years of proven experience in managing e-commerce platforms and digital marketing strategies

Technical Skills

• SEO/SEM
• Content Management Systems (CMS)

Soft Skills

• Communication
• Negotiation

Certifications

• Certified Digital Marketing Professional (CDMP)
• HubSpot Inbound Marketing Certification

Languages

• English: Fluent

Advantageous

• Experience in CRM tools (e.g., Salesforce, HubSpot): Hands-on experience with customer relationship management systems for lead tracking.
• Knowledge of data analysis and reporting tools: Skilled in using data analysis software to inform business decisions.

Benefits

• Health insurance, retirement plans, and life insurance
• Flexible working environment with remote options available
• Employee discounts on various products
• Opportunities for career advancement and training

Company Culture

• Engagement: We strive for high employee engagement and provide various channels for feedback.
• Supportive Environment: We foster a supportive workplace that encourages personal and professional growth.
• Continuous Improvement: We are committed to continuous improvement in all aspects of our business.