E-commerce Manager

Job Description

We are seeking a dynamic E-commerce Manager to lead our online sales initiatives in Cape Town. In this role, you will develop and implement effective strategies that will optimize our e-commerce performance, enhance user experience, and drive revenue growth. Collaborate with marketing and logistics teams to streamline our online operations.

Responsibilities

• Formulate and implement e-commerce policies and standards.
• Work closely with IT to ensure that the e-commerce platform is up-to-date.
• Create and manage online sales forecasts.
• Engage in A/B testing to optimize the website.
• Develop strong relationships with stakeholders and partners.
• Monitor customer feedback and resolve issues promptly.
• Stay informed on new technologies and innovations in e-commerce.
• Participate in strategic planning to align e-commerce goals with overall business objectives.

Requirements

Education

• Bachelor's degree in Business or related field
• Master's degree highly regarded

Experience

• 5+ years of experience in e-commerce or digital marketing

Technical Skills

• E-commerce Analytics Tools
• Content Management Systems

Soft Skills

• Strategic Thinking
• Collaboration

Certifications

• HubSpot Inbound Marketing Certification
• Certified E-commerce Professional (CEP)

Languages

• English: Fluent

Advantageous

• Knowledge of HTML/CSS: Ability to make minor changes to website design.
• Experience with email marketing tools: Familiar with tools like Mailchimp or Klaviyo for campaigns.

Benefits

• Comprehensive health insurance
• Generous leave policies and public holidays
• A supportive and dynamic team environment
• Employee discounts on products and services

Company Culture

• Respect and Integrity: We create a respectful workplace that values integrity and transparency.
• Work-Life Balance: We prioritize the well-being of our employees, offering flexibility in the workplace.
• Customer-Centric Approach: Putting the customer at the heart of everything we do.