Technical Support Engineer

Job Description

As a Technical Support Engineer at Tech Solutions Ltd., you will be the frontline support in troubleshooting and resolving issues related to our products and services. This role requires a blend of technical skills and customer service expertise to assist clients effectively.

Responsibilities

• Deliver exceptional customer service while resolving technical problems.
• Utilize diagnostic tools to analyze issues and provide solutions.
• Build and maintain customer relationships through excellent communication.
• Keep records updated in our systems and ensure compliance with internal procedures.
• Provide feedback to the product team regarding customer experiences.
• Contribute to team meetings and suggest areas for improvement.
• Participate in ongoing training and development initiatives.

Requirements

Education

• Diploma in Computer Science or Information Technology
• Bachelor's degree is an advantage

Experience

• 2-3 years of experience in a similar role

Technical Skills

• Technical support experience
• Database management

Soft Skills

• Analytical thinking
• Empathy

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with remote support tools: Experience using tools like TeamViewer or Zoom for remote assistance.
• Certifications in IT security: Any additional certifications regarding IT security are beneficial.

Benefits

• Comprehensive health insurance for employees and their families
• Generous leave policy including annual and sick leave
• Access to training and certification programs
• Team-building events and social activities

Company Culture

• Continuous Improvement: Our commitment to constant learning and professional growth defines our workplace.
• Flexibility: We offer flexible working arrangements to help our staff maintain a healthy work-life balance.
• Employee Engagement: We actively engage and involve employees in decision-making processes to foster ownership.