Hospitality Manager

Job Description

We are seeking a passionate Hospitality Manager to lead our hotel operations in Stellenbosch. The successful candidate will be responsible for enhancing customer satisfaction and maintaining high quality service standards, all while managing a talented team.

Responsibilities

• Direct hotel operations, including guest services, housekeeping, and maintenance.
• Conduct regular inspections to ensure cleanliness and quality standards.
• Analyze market trends, adjust pricing strategies, and maximise revenue.
• Build strong relationships with guests and provide personalized services.
• Prepare reports on hotel performance and present to senior management.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 3+ years of experience in hospitality or customer service roles

Technical Skills

• Customer Service

Soft Skills

• Teamwork

Certifications

• Hospitality Industry Certification is a plus

Languages

• English: Fluent
• Afrikaans: Fluent

Advantageous

• Proficient in marketing and sales strategies: Ability to develop promotional campaigns to attract guests.
• Experience with budgeting and financial analysis: Skills in managing financial reports and budgets is a plus.

Benefits

• Comprehensive health insurance
• Retirement savings plan with company match
• Flexible working conditions
• Employee discounts on hotel services

Company Culture

• Work-Life Balance: We promote a healthy work-life balance for our employees.
• Diversity and Inclusion: Our workplace values diversity and embraces different perspectives.
• Employee Recognition: We acknowledge and reward hard work and commitment.