Customer Support Specialist

Job Description

As a Customer Support Specialist at our Port Elizabeth location, you will be the first point of contact for our customers. Your role will involve addressing customer inquiries and providing solutions, all while striving to create a positive experience. This is an excellent opportunity for individuals looking to develop their career in customer service.

Responsibilities

• Serve as a liaison between customers and the support team.
• Provide feedback on common customer issues to management.
• Offer proactive solutions to enhance the customer experience.
• Conduct customer satisfaction surveys to gather insights.
• Assist in maintaining service level agreements (SLAs).
• Promote company products and services during interactions.

Requirements

Education

• High School diploma or equivalent
• Bachelor's degree in Business or Communications preferred

Experience

• 2+ years of experience in customer service or technical support

Technical Skills

• Help Desk Software
• Data Entry

Soft Skills

• Patience
• Teamwork

Advantageous

• Bilingual abilities: Able to communicate in both English and Afrikaans is a plus.
• Familiarity with customer feedback tools: Experience with tools that gather and analyze customer feedback.

Benefits

• Comprehensive health and wellness programs
• Flexible working hours
• Employee recognition programs
• Retirement savings plan

Company Culture

• Customer Focused: Our priority is providing exceptional service to our customers.
• Innovation: We encourage creative thinking and innovative solutions.
• Supportive Environment: We support our employees in achieving their career goals.