IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our growing team in Johannesburg. The successful candidate will be responsible for troubleshooting and resolving technical issues, assisting end-users, and ensuring all IT systems run smoothly. You will work closely with our IT team to provide top-notch support and maintain high levels of customer satisfaction.

Responsibilities

• Act as a liaison between users and technical teams to ensure effective communication.
• Troubleshoot and resolve network connectivity issues.
• Assist in the administration of IT systems and backups.
• Monitor system performance and implement improvements.
• Manage inventories of IT assets and supplies.
• Provide insights on emerging technologies to enhance IT services.

Requirements

Education

• Degree in Computer Science or related field is preferred
• Relevant IT certifications such as Cisco CCNA are advantageous

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Linux
• VoIP systems

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience in a helpdesk environment: Previous experience working in a fast-paced helpdesk setting.
• Familiarity with ITIL framework: Basic knowledge of ITIL practices and processes.

Benefits

• Comprehensive medical and dental benefits
• Retirement savings plans with company matching
• Flexible work hours and remote work options
• Professional development opportunities and training

Company Culture

• Inclusivity: We foster an inclusive workplace where every employee feels valued and heard.
• Community Engagement: We actively participate in community outreach and support local initiatives.
• Work-Life Balance: We prioritize work-life balance to ensure our team members are happy and productive.