Insurance Claims and Policy Processing Clerk

Job Description

We are looking for a dedicated Insurance Claims and Policy Processing Clerk to manage dormant accounts and facilitate their revival. The successful candidate will ensure compliance with legal regulations while providing exceptional service to our clients.

Responsibilities

• Locate and manage dormant accounts following company guidelines.
• Reach out to clients via various communication channels about the revival process.
• Explain documentation requirements and ensure they are met.
• Maintain precise records of client interactions.
• Help clients complete required forms and applications.
• Coordinate with various departments to ensure legal compliance.
• Keep clients updated on the status of their documentation.
• Address any questions or issues clients have throughout the revival process.
• Stay updated with current regulations and company policies.
• Provide management with updates on account revival status.

Advantageous

• Ability to communicate in multiple languages: Proficiency in languages like Afrikaans, Zulu, or Xhosa would be advantageous.
• Prior customer service experience: Experience in a customer-facing role will enhance client interactions.

Benefits

• Comprehensive medical insurance
• Annual performance bonuses
• Flexible working environment
• Regular training and development opportunities

Company Culture

• Emphasis on Professional Growth: We offer various training programs and mentorship opportunities aimed at enhancing our staff's careers.
• Integrity and Accountability: We uphold the highest standards of ethics in all business dealings.