IT Support Technician

Job Description

We are seeking a reliable IT Support Technician to join our dedicated team in Johannesburg. You will be responsible for providing technical support to our users, troubleshooting issues, and ensuring the smooth operation of IT systems. Ideal candidates will possess strong problem-solving skills and a customer-centric approach.

Responsibilities

• Provide technical support for video conferencing and collaboration tools.
• Conduct routine system checks and software updates.
• Assist with onboarding and offboarding of employees regarding IT setup.
• Participate in IT projects as needed to improve systems and services.

Requirements

Education

• Relevant IT certifications or training would be advantageous

Experience

• 1+ years of customer-facing technical support experience

Technical Skills

• Remote Support Tools
• Office 365
• VoIP Systems

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Basic coding skills in Python or Bash: Ability to write scripts for automation purposes.

Benefits

• Performance bonuses based on individual and company achievements.
• Comprehensive health and wellness plans.
• Continued education and skills training.
• Potential for flexible remote work arrangements.
• Employee recognition programs.

Company Culture

• Commitment to Diversity: We value diverse perspectives and backgrounds among our team members.
• Continual Learning: Opportunities for professional development and training are integral to our culture.