IT Support Technician

Job Description

We are on the hunt for an IT Support Technician to join our vibrant team in Cape Town. The ideal candidate will possess a strong technical background, with the ability to troubleshoot hardware and software issues effectively. You will play a vital role in ensuring our IT systems run smoothly, contributing to our mission of delivering first-class support to our clients.

Responsibilities

• Respond to technical inquiries and provide solutions.
• Perform regular backups and ensure data security.
• Assist in maintaining an inventory of IT assets.
• Coordinate with vendors for hardware and software purchases.
• Help implement IT policies and procedures.
• Provide hands-on support during organization-wide tech updates.

Requirements

Education

• Degree in Computer Science, Information Technology, or related field

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux
• Virtualization Technologies

Soft Skills

• Teamwork
• Time Management

Certifications

• ITIL Foundation
• Microsoft Certified: Windows Server Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with database management systems: Experience with SQL Server or Oracle for basic database support.
• IT project management experience: Experience organizing and leading small IT projects or rollouts.

Benefits

• Comprehensive medical aid coverage
• Paid time off for holidays and personal days
• Opportunities for training and certification
• Employee wellness programs

Company Culture

• Continuous Improvement: We believe in continuous improvement, offering training and development to help our staff grow.
• Team Spirit: Our teams work together closely, fostering a spirit of collaboration and mutual respect.
• Community Engagement: We engage with our local community through outreach programs and initiatives, giving back to those around us.