Hotel Manager

Job Description

We are seeking an experienced Hotel Manager to oversee our operations in Pretoria. The ideal candidate will ensure high standards of service while managing the hotel’s financial performance. You will lead a dedicated team and create a welcoming atmosphere for guests.

Responsibilities

• Direct all hotel operations to ensure guest satisfaction.
• Recruit, train, and mentor hotel personnel.
• Analyze market trends and adjust operations accordingly.
• Implement procedures to maximize efficiency and minimize costs.
• Support the front desk staff in addressing guest needs.
• Ensure the hotel meets or exceeds brand standards.
• Manage guest reviews and online reputation.
• Facilitate communication between hotel departments.

Requirements

Education

• Bachelor's degree in Business Administration is preferred
• Diploma in Hospitality Management

Experience

• 5+ years of experience in hospitality operations

Technical Skills

• Revenue Management
• Customer Relationship Management (CRM)

Soft Skills

• Problem-solving
• Time Management

Certifications

• Hospitality Management Certification
• Health and Safety Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in event management: Ability to organize and manage events within the hotel.
• Proficiency in additional languages: Ability to communicate in multiple languages is an asset.

Benefits

• Comprehensive health insurance and wellness programs
• Opportunity for career growth and development
• Flexible working hours
• Paid time off and holidays

Company Culture

• Innovation: We embrace new ideas and innovative solutions to enhance guest experiences.
• Inclusivity: We are committed to an inclusive work environment where everyone feels valued and respected.
• Sustainability: We promote sustainable practices in our operations to protect the environment.