Hotel Manager

Job Description

We are seeking a passionate and experienced Hotel Manager to oversee our operations in Port Elizabeth. The successful candidate will manage daily hotel activities, ensure exceptional guest satisfaction, and lead a dedicated team of hospitality professionals. If you thrive in a fast-paced environment and have a track record in hotel management, we want to hear from you!

Responsibilities

• Supervise all hotel departments to guarantee a unified approach to guest service.
• Develop and monitor departmental budgets.
• Conduct staff performance reviews and set objectives.
• Ensure compliance with all regulatory requirements.
• Promote the hotel and its services through networking and community engagement.
• Implement quality assurance and service improvement initiatives.
• Evaluate guest feedback for service enhancements.
• Control costs and maximize profitability.
• Manage purchasing and procurement of supplies.
• Coordinate with maintenance for property upkeep and repairs.

Requirements

Education

• Diploma in Hospitality Management or related field
• Bachelor's degree preferred

Experience

• 5+ years of progressive experience in hotel operations

Technical Skills

• Front Desk Management
• Event Planning

Soft Skills

• Communication
• Problem-solving

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience in Sustainability Practices in Hospitality: Demonstrated knowledge in sustainable hotel management practices.
• Familiarity with Online Booking Platforms: Experienced in managing online bookings and third-party reservations.

Benefits

• Comprehensive health benefits including dental and vision.
• Retirement savings plan with company contribution.
• Employee discounts on hospitality services.
• Support for work-life balance initiatives.

Company Culture

• Innovation: We value creativity and encourage our team to bring innovative ideas to improve guest experiences.
• Continuous Improvement: Our commitment to excellence drives us to continuously improve our services and offerings.
• Work-Life Balance: We promote a healthy work-life balance to ensure the well-being of our employees.