Hospitality Manager

Job Description

As a Hospitality Manager at our Durban hotel, you will be the heart of our operations. Your responsibilities will include ensuring quality service, managing budgets, and leading a diverse team. We're looking for someone who has a knack for problem-solving and a passion for enhancing the guest experience in a fast-paced environment.

Responsibilities

• Supervise daily operational functions and guest services.
• Implement training sessions for all new employees.
• Review guest feedback and metrics to improve services.
• Ensure the hotel complies with health, safety, and hygiene regulations.
• Work collaboratively with other managers to set and meet targets.
• Plan and manage special events and promotions.
• Monitor occupancy rates and forecast future trends.
• Develop relationships with corporate clients for business opportunities.

Requirements

Education

• Bachelor's degree in Business or Hospitality Management
• Master's degree is advantageous

Experience

• 5+ years of experience in a supervisory role within hospitality

Technical Skills

• Staff Training
• Customer Relationship Management

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with event planning and coordination: Expertise in organizing events and managing functions at the hotel.
• Proficiency in multiple languages: Ability to converse in more than one language is a plus for interacting with diverse guests.

Benefits

• Comprehensive health coverage
• Vacation and leave policies
• Continuing education opportunities
• Employee discounts and perks

Company Culture

• Respect and Inclusion: We value diversity and inclusion, encouraging all team members to contribute their unique perspectives.
• Innovation: We embrace innovative ideas to improve guest experiences and operational efficiency.
• Community Engagement: We actively engage with our local community through various outreach initiatives.