Hospitality Manager

Job Description

We are on the lookout for an experienced Hospitality Manager to oversee hotel operations in Port Elizabeth. The right candidate will ensure operational excellence, guest satisfaction, and staff training while driving revenue and managing budgets.

Responsibilities

• Supervise all hotel operations and staff.
• Prepare financial budgets and reports.
• Enhance guest satisfaction through quality service.
• Lead recruitment, training, and performance evaluations.
• Design promotional strategies for hotel facilities.
• Respond to guest feedback and resolve issues promptly.
• Maintain relationships with local businesses and partners.
• Conduct property inspections ensuring high standards.
• Enhance employee engagement and development.
• Stay updated on industry trends and best practices.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Postgraduate qualification is a plus

Experience

• 5+ years in hospitality management with a focus on guest services

Technical Skills

• Customer Service Management
• Operational Strategy

Soft Skills

• Problem-solving
• Negotiation

Certifications

• Certified Hotel Administrator (CHA)
• CPR Certification

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Familiarity with online booking platforms: Experience using online platforms to manage reservations and marketing.
• Experience in corporate-level hospitality management: Background in managing hospitality at a corporate level is beneficial.

Benefits

• Comprehensive healthcare benefits
• Retirement plan with employer contribution
• Employee discounts on hotel services
• Training and development programs

Company Culture

• Inclusivity: We are committed to building a diverse and inclusive workforce.
• Innovation: We promote creativity and innovation in all aspects of our hotel operations.
• Community Engagement: We actively participate in local community initiatives to give back.