Customer Success Manager

Job Description

We are on the lookout for a passionate and experienced Customer Success Manager to join our team in Pretoria. This role focuses on ensuring customer satisfaction and building long-term relationships with clients. The successful candidate will work closely with clients to understand their needs and provide tailored solutions to enhance their experience with our products and services. You will be the primary point of contact for our clients, guiding them through onboarding processes, training, and support.

Responsibilities

• Build and nurture relationships with existing customers to promote retention.
• Provide proactive support to customers across their journey.
• Work with cross-functional teams to enhance product features based on client feedback.
• Conduct training sessions and webinars to educate customers on new features.
• Implement customer success strategies to improve client satisfaction.
• Analyze feedback and implement improvements to service.
• Facilitate the renewal process for customers through effective follow-up.

Requirements

Education

• Master's degree in Business Administration is preferred

Experience

• 4+ years of experience in a customer-facing role

Technical Skills

• Project Management Tools

Soft Skills

• Negotiation

Languages

• English: Fluent

Advantageous

• Previous experience in a startup environment: Ability to thrive in fast-paced and dynamic settings.
• Knowledge of customer journeys: Understanding of client experience from onboarding to renewal.

Benefits

• Comprehensive healthcare plan
• Professional development opportunities
• Remote work options available
• Employee recognition programs

Company Culture

• Innovation Driven: We encourage creativity and innovative thinking in all aspects of our work.
• Employee Empowerment: We empower our employees to take initiative and lead projects.
• Work-life Balance: We value the well-being of our employees and promote a healthy work-life balance.