Hotel Receptionist

Job Description

We are on the lookout for a passionate Hotel Receptionist to elevate the guest experience at our Durban location. You will be responsible for all front desk operations, assisting guests with their needs, managing reservations, and contributing to a welcoming atmosphere.

Responsibilities

• Check in guests and provide helpful information about the hotel.
• Assist guests with luggage and direct them to their rooms.
• Maintain and manage the front desk operations efficiently.
• Process payments, issues keys, and manage guest accounts.
• Coordinate with other departments to ensure a seamless service.
• Handle telephone calls and messages promptly and effectively.

Requirements

Education

• Matric Certificate
• Diploma in Hospitality Management or similar is preferred

Experience

• 2+ years of experience in hotel reception or customer-facing roles

Technical Skills

• Reservation Management
• Front Office Software

Soft Skills

• Interpersonal Skills
• Time Management

Languages

• English: Fluent
• Zulu: Fluent

Advantageous

• Multilingual abilities: Fluency in multiple languages for enhanced guest relations.
• Previous experience in luxury hotel settings: Experience working in upscale hotel environments.

Benefits

• Comprehensive health coverage
• Employee discounts on hotel stays and services
• Flexible work schedules
• Training and professional development programs

Company Culture

• Diversity and Inclusion: We embrace diversity in our workforce and create an inclusive culture where everyone's voice is heard.
• Innovation and Creativity: We encourage innovative ideas and creative problem-solving in all areas of our operations.
• Work-life Balance: We support our employees in achieving a healthy balance between work and personal life.