General Manager - Hotel

Job Description

We are looking for a dedicated General Manager with hotel management experience to lead our team in Cape Town. You will be pivotal in creating memorable experiences for our guests while managing the daily operations, finances, and staff training. Your commitment to excellence will drive our hotel's reputation and profitability.

Responsibilities

• Supervise all hotel departments, ensuring compliance with operational standards.
• Build a guest-centric culture and promote exceptional service delivery.
• Manage promotional campaigns to attract new and returning guests.
• Control operational costs while maintaining high service standards.
• Enhance hotel revenues through effective pricing and sales strategies.
• Conduct staff meetings to discuss updates and improvements.
• Handle vendor relationships to secure favorable service agreements.
• Ensure proper staffing levels to meet hotel demands.
• Develop and implement a regular training schedule for hotel staff.
• Monitor guest feedback and make necessary adjustments to services.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Postgraduate degree in Hospitality Management is preferred

Experience

• 7+ years of management experience in the hospitality industry

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• Hospitality Management Certification
• Project Management Professional (PMP)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in luxury hotel operations: Working knowledge of high-end hospitality services.
• Strong networking skills in the hospitality industry: Ability to build relationships with key stakeholders.

Benefits

• Attractive salary package with bonuses
• Health insurance and pension plan
• Discounts on services and accommodations
• Professional development opportunities

Company Culture

• Innovation and Creativity: We encourage employees to think outside the box and share ideas.
• Respect and Integrity: Our workplace culture is built on respect for individuals and their contributions.
• Professional Growth: We are committed to the ongoing development of our team members.