IT Support Technician

Job Description

We are on the lookout for a proactive IT Support Technician to join our team in East London. Your responsibilities will involve diagnosing hardware and software issues, offering exceptional customer service, and maintaining IT infrastructure to support our clients' needs effectively.

Responsibilities

• Resolve technical issues for users via phone, email, or onsite.
• Install and configure operating systems and applications.
• Perform routine checks and troubleshoot issues with servers.
• Assist in planning and implementing IT projects as required.
• Monitor ticketing system for updates and feedback.
• Provide user training on IT security and best practices.
• Implement IT policies and procedures in consultation with management.
• Maintain a high level of customer service throughout all support interactions.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3 years of experience in IT support roles

Technical Skills

• Active Directory
• Networking Protocols

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience setting up and maintaining VoIP systems: Hands-on experience with telephony solutions and configurations.
• Familiarity with mobile device management (MDM) solutions: Knowledge of managing mobile devices and ensuring compliance.

Benefits

• Comprehensive health benefits
• Pension plan with employer matching
• Flexible working hours
• Ongoing training and career advancement opportunities

Company Culture

• Team Collaboration: We value collaboration and believe that diverse perspectives lead to better outcomes.
• Continuous Learning: Commitment to personal and professional growth through training and development programs.
• Flexibility: We offer flexible work arrangements to support work-life balance.