Retail Manager

Job Description

We are seeking a Retail Manager to oversee our Durban store. The ideal candidate will be responsible for driving sales, managing inventory, and ensuring an exceptional shopping experience for our customers. You'll lead a passionate team and develop strategies to enhance store performance while cultivating a customer-centric culture.

Responsibilities

• Manage all aspects of store operations including merchandising and staffing.
• Develop promotional activities and sales incentives.
• Ensure compliance with health and safety regulations.
• Engage with customers to provide feedback and build loyalty.
• Optimize inventory turnover and reduce shrinkage.
• Collaborate with the Area Manager on strategic business initiatives.
• Conduct staff evaluations and provide constructive feedback.
• Maintain strong vendor relationships for seamless supply chain management.
• Handle customer complaints effectively and professionally.
• Prepare financial reports and budgets for management.

Requirements

Education

• Bachelor's degree in Business Management or related field
• Additional qualifications in sales or marketing are advantageous

Experience

• 4-6 years of experience in the retail sector with management responsibilities

Technical Skills

• Customer Service
• Team Leadership

Soft Skills

• Time Management
• Conflict Resolution

Certifications

• Retail Management Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Proficiency in data analytics tools: Experience with analytics software to track sales performance.
• Familiarity with e-commerce operations: Knowledge of online retail practices and strategies.

Benefits

• Comprehensive health benefits including medical aid
• Annual bonus for exceeding targets
• Discounts on products and services
• Opportunities for professional development
• Work-life balance initiatives

Company Culture

• Employee Development: We invest in our employees through continuous training and development opportunities.
• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace for all associates.
• Work-Life Balance: We promote a healthy work-life balance through flexible working arrangements.