Hospitality Manager

Job Description

Join Prestige Hotels Group as our Hospitality Manager in Cape Town. This role calls for a seasoned professional with a proven track record in hotel management. You will be responsible for orchestrating daily operations, managing a dedicated team, and elevating customer satisfaction through exceptional service.

Responsibilities

• Lead operational meetings with department heads to discuss performance.
• Recruit and onboard new team members, providing ongoing training.
• Monitor inventory and manage supply chain effectively.
• Create and implement standard operating procedures for staff.
• Drive guest engagement initiatives to enhance their experience.
• Analyze performance metrics and adjust operations accordingly.
• Foster a positive work environment through team-building.
• Ensure high standards of cleanliness and maintenance throughout the hotel.

Advantageous

• Experience with hotel management software: Familiarity with systems like Opera or similar.
• Knowledge of local tourism trends: Understanding of the Cape Town tourism landscape.