Account Manager

Job Description

We are on the lookout for a proactive Account Manager to join our growing team in Pretoria. The successful candidate will be instrumental in developing and maintaining strong relationships with our clients, ensuring their needs are met and expectations exceeded. You will drive customer satisfaction and retention through personalized service, strategic planning, and communication.

Responsibilities

• Build strong relationships with clients to promote loyalty.
• Conduct account reviews to ensure client objectives are being met.
• Identify risks related to account health and take corrective actions.
• Track and manage client budgetary constraints effectively.
• Lead onboarding for new clients and ensure smooth transitions.
• Identify and escalate critical issues that may impact client retention.
• Collaborate with sales teams to improve service offerings.
• Ensure compliance with company policies and regulations.

Requirements

Education

• Bachelor's degree in Marketing or related field

Experience

• 5+ years of experience in account management or client services

Technical Skills

• Sales Strategy Development
• CRM Software Proficiency

Soft Skills

• Negotiation Skills
• Team Collaboration

Languages

• English: Fluent

Advantageous

• Knowledge of Project Management Software: Experience using platforms like Asana or Trello for project coordination.
• Networking Skills: Strong ability to network and build industry connections.

Benefits

• Comprehensive health and dental insurance
• Yearly bonuses based on performance
• Retirement savings plan
• Paid time off and holidays
• Training and development opportunities

Company Culture

• Client-Focused: Our clients are at the heart of everything we do.
• Respect and Integrity: We foster a culture of respect and integrity in all interactions.
• Empowerment: We empower our team members to take ownership and lead initiatives.