Customer Support Agent

Job Description

Join our dynamic customer support team in Pretoria! The Customer Support Agent will engage with customers, resolve issues, and contribute to an outstanding customer experience.

Responsibilities

• Handle customer complaints promptly and professionally.
• Work with management to ensure customer satisfaction goals are met.
• Train and mentor new team members as needed.
• Participate in team meetings to discuss service improvements.
• Contribute ideas for enhancing customer experience.

Requirements

Education

• Diploma in Customer Service or related field
• Bachelor's Degree is a plus

Experience

• 3+ years of experience in a similar role

Technical Skills

• Technical Literacy
• Microsoft Office Suite

Soft Skills

• Attention to Detail
• Team Player

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Proficiency in additional languages: Ability to communicate in more than one language can be an advantage.
• Experience with technical support: Previous experience in a technical support role is beneficial.

Benefits

• Above-average salary packages
• Comprehensive medical aid and wellness programs
• Flexible working hours
• Annual team retreats and training sessions

Company Culture

• Diversity: We celebrate diversity and recognize the unique contributions of all employees.
• Employee Wellbeing: We prioritize the wellbeing of our employees through various support programs.
• Innovation: We foster a culture of innovation, encouraging employees to think creatively and contribute ideas.