E-commerce Manager

Job Description

We are seeking an E-commerce Manager with a proven track record in driving online sales and enhancing customer experiences. The successful candidate will oversee our e-commerce operations, develop marketing strategies, and optimise product listings to maximise conversions.

Responsibilities

• Lead the development of online marketing strategies to boost sales.
• Coordinate cross-departmental initiatives to support e-commerce growth.
• Monitor website performance and ensure responsiveness and functionality.
• Create and manage promotional campaigns to enhance customer retention.
• Evaluate suppliers and ensure product quality and availability.
• Implement best practices in SEO to improve search engine visibility.
• Facilitate user experience improvements based on customer feedback.
• Train and manage the e-commerce team for optimal performance.
• Prepare regular reports on e-commerce metrics for senior management.
• Participate in strategic planning for the entire e-commerce business.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• MBA preferred

Experience

• 4-6 years in e-commerce or digital marketing roles

Technical Skills

• Digital Marketing tools (HubSpot, MailChimp)
• Market Research tools

Soft Skills

• Strategic thinking
• Time management

Certifications

• Certificate in E-commerce Management
• Certified Digital Marketing Professional (CDMP)

Languages

• English: Fluent

Advantageous

• Familiarity with multi-channel marketing strategies: Experience with marketing across multiple platforms including social media, Google Ads, and email.
• Prior experience in a fast-paced e-commerce environment: Proven ability to thrive in and adapt quickly to changing market dynamics.

Benefits

• Comprehensive medical aid coverage
• Generous annual leave allowance
• Employee discounts on products
• Opportunities for career advancement

Company Culture

• Continuous Learning: We prioritize ongoing education and provide resources for professional development.
• Employee Recognition: We celebrate our team's contributions and achievements regularly.
• Work-Life Balance: We value our employees' time and support flexible working arrangements.