Field Service Technician

Job Description

We are on the lookout for a dedicated Field Service Technician to carry out installation, maintenance, and repair of equipment on customer sites. If you possess excellent technical skills and a passion for customer service, we want to hear from you!

Responsibilities

• Provide timely installation and maintenance services for equipment.
• Conduct thorough diagnostics and troubleshooting for equipment issues.
• Educate clients on product functionality and best practices.
• Maintain accurate records of service calls and repairs.
• Engage with customers to identify and resolve issues promptly.
• Implement feedback from customers to improve service quality.
• Assist in inventory management of tools and equipment.
• Stay informed about advancements in technology relevant to equipment.
• Collaborate with sales and support teams to improve customer satisfaction.
• Follow all safety procedures to ensure a safe working environment.

Requirements

Education

• Technical Diploma or relevant certification
• Matric Certificate or equivalent

Experience

• Minimum 2 years of experience in field service roles.

Technical Skills

• Proficiency in reading technical manuals and schematics
• Good knowledge of diagnostic tools and equipment

Soft Skills

• Excellent time management skills
• Ability to work independently

Certifications

• OSHA Safety Certification
• Technical Certifications (e.g., Electrical, Mechanical)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience with specific equipment or systems relevant to the industry: Familiarity with the equipment specific to our company operations.
• Hands-on experience with diagnostic tools and mechanical systems: Practical experience troubleshooting mechanical systems.

Benefits

• Comprehensive medical and dental benefits
• Employee wellness programs
• Flexible work hours
• Performance bonuses based on metrics

Company Culture

• Customer Focus: Our customers are our priority; we ensure we meet and exceed their expectations.
• Continuous Improvement: We are committed to constant development and refinement of our services.
• Diversity and Inclusion: We celebrate diversity and promote inclusion within our workforce.