Help Desk Analyst

Job Description

We are looking for a motivated Help Desk Analyst to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The right candidate will have a knack for troubleshooting and a solid understanding of various IT systems. You will work collaboratively with the IT team to escalate more complex issues when needed, ensuring a seamless experience for our clients.

Responsibilities

• Respond to IT support requests and resolve them efficiently.
• Participate in IT projects and contribute to system upgrades and new implementations.
• Communicate effectively with users to ensure understanding and resolution of issues.
• Collaborate with other IT team members to improve processes and share knowledge.
• Stay updated with the latest technologies and industry trends.

Requirements

Education

• Degree in Computer Science or a related field

Experience

• 3+ years in IT support roles

Technical Skills

• Help Desk Software
• Windows & Linux Systems

Soft Skills

• Adaptability
• Problem Solving

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Sesotho: Basic

Advantageous

• Experience in Remote Desktop applications: Familiarity with tools like TeamViewer, LogMeIn, etc.
• Background in cybersecurity practices: Awareness of IT security protocols and best practices.

Benefits

• Comprehensive health and wellness programs.
• Employee assistance programs.
• Support for further education and certifications.
• Recognition programs and bonuses.

Company Culture

• Supportive Team Atmosphere: We believe in teamwork and collaboration to tackle challenges and celebrate successes.
• Innovative Spirit: We foster an innovative culture that encourages new ideas and solutions.