Hospitality Manager

Job Description

We are seeking a dedicated Hospitality Manager to lead and elevate our team in Pretoria. Your role will encompass overseeing daily operations, ensuring exceptional service delivery, and managing a vibrant team of hospitality professionals.

Responsibilities

• Lead the hospitality team in delivering outstanding customer experiences.
• Develop training programs to enhance the skills of the staff.
• Implement guest feedback mechanisms for continuous improvement.
• Participate in strategic planning and marketing discussions.
• Ensure product offerings are in line with market trends.
• Create and maintain relationships with key clients and partners.

Requirements

Education

• Bachelor's degree in Hospitality Management
• MBA in Hospitality or related field is an advantage

Experience

• 5+ years of experience managing hospitality teams

Technical Skills

• Operational Management
• Customer Service

Soft Skills

• Adaptability
• Time Management

Certifications

• Hospitality Management Diploma
• CPR Certification

Languages

• English: Fluent

Advantageous

• Previous experience in luxury hospitality settings: Experience in high-end boutique hotels or prestigious chains is a plus.
• Ability to handle high-pressure situations: Proven record of maintaining composure in challenging scenarios.

Benefits

• Comprehensive health and wellness programs
• Performance bonuses and rewards
• Regular team-building activities and events
• Opportunity for career advancement

Company Culture

• Customer-Centric Approach: Everything we do centers around enhancing the guest experience.
• Continuous Improvement: We believe in constant growth, both personally and professionally.
• Recognition and Reward: We celebrate achievements and appreciate the hard work of our team members.