E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to lead our online sales efforts in Durban. The ideal candidate will have a strong understanding of online retail strategies, digital marketing, and customer engagement tactics. You will be responsible for optimizing our e-commerce platform and driving sales growth.

Responsibilities

• Strategize and implement effective digital sales campaigns.
• Collaborate with IT and web development teams for system improvements.
• Evaluate and respond to customer feedback and inquiries.
• Identify tools and software for improving e-commerce functionality.
• Prepare regular reports on e-commerce performance and trends.

Requirements

Education

• Bachelor's degree in Business or a related field
• Master's degree in E-commerce or Marketing preferred

Experience

• 5+ years of experience in e-commerce management, preferably in a retail environment

Technical Skills

• E-commerce Software
• SEO Tools

Soft Skills

• Analytical Skills
• Creative Thinking

Certifications

• Certified Digital Marketing Professional
• E-commerce Management Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with customer feedback platforms: Experience using tools like Trustpilot or Yotpo.
• Experience in managing online marketplaces: Expertise with platforms like Amazon or eBay.

Benefits

• Comprehensive health coverage
• Employee discounts on products
• Ongoing training and development opportunities
• Team-building events

Company Culture

• Team Spirit: Collaborative efforts are celebrated and recognized within our team.
• Work-Life Balance: We support a healthy work-life balance, ensuring our staff have time for personal pursuits.