Retail Manager

Job Description

We are looking for a Retail Manager to oversee our store operations in Durban. The ideal candidate will possess strong leadership skills and a keen understanding of customer service. You will be responsible for managing staff, ensuring high-quality service, and achieving sales targets.

Responsibilities

• Direct store operations to maximize profitability while maintaining quality service.
• Recruit, train, and onboard new staff members.
• Engage with customers to foster loyalty and repeat business.
• Evaluate the team's performance and provide coaching as necessary.
• Ensure optimal stock organization and layout is maintained.
• Analyze competitors and market trends to inform strategies.
• Prepare and manage the store's budget to meet financial targets.

Requirements

Education

• Bachelor's degree in Business Management or related field

Experience

• 5+ years in retail management with experience in a leadership role

Technical Skills

• Team Leadership
• Sales Analysis

Soft Skills

• Negotiation
• Adaptability

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with E-commerce Platforms: Knowledgeable in managing online sales channels and strategies.
• Bilingual Skills: Ability to communicate in more than one language to serve a diverse customer base.

Benefits

• Comprehensive health insurance cover
• Retirement savings plans and matching contributions
• Flexible working hours and work-life balance programs
• Regular team-building and training events

Company Culture

• Diversity and Inclusion: We embrace diversity and foster an inclusive environment where all employees feel valued.
• Continuous Learning: We support continuous learning and development for our employees to ensure career advancement.
• Community Engagement: We actively engage with our local communities to make a positive impact.