Key Account Manager

Job Description

We are seeking a passionate Key Account Manager to build and maintain strong relationships with our key clients in Pretoria. The successful candidate will play a pivotal role in driving customer satisfaction and ensuring that our services meet client needs.

Responsibilities

• Build strong relationships with clients to enhance customer satisfaction and retention.
• Provide training and support to clients on product usage.
• Identify potential barriers to client satisfaction and work proactively to address them.
• Facilitate client feedback sessions to gather insights for service improvement.
• Participate in industry events and conferences to promote company services.
• Ensure compliance with company policies and industry regulations.

Requirements

Education

• Bachelor's degree in Marketing, Sales, or a related field
• Master's degree preferred

Experience

• 5+ years of experience in account management or a similar role in a technology setting

Technical Skills

• CRM Software Proficiency
• Presentation Skills

Soft Skills

• Adaptability
• Time Management

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with Software Solutions: Experience in selling software as a service (SaaS) solutions.
• Project Management Skills: Ability to manage projects from inception to completion.

Benefits

• Comprehensive health and dental insurance
• Generous leave policy including annual and sick leave
• Professional development opportunities
• Employee wellness initiatives

Company Culture

• Collaboration: Teamwork is essential; we believe in the power of collaboration to achieve success.
• Work-Life Balance: We value our employees' well-being and strive for a healthy work-life balance.
• Recognition: We celebrate achievements and recognize contributions at all levels.