Customer Service Representative

Job Description

As a Customer Service Representative, you will play a key role in maintaining customer satisfaction. Your duties will include managing queries, providing information, and resolving issues efficiently. A friendly demeanor and a solutions-oriented mindset are essential for this position.

Responsibilities

• Assist customers in using our products and services.
• Ensure a smooth communication flow with all customers.
• Monitor customer feedback and respond to concerns promptly.
• Collaborate with other departments to resolve complex issues.
• Track performance metrics and strive to meet targets.

Requirements

Education

• Grade 12 / Matric
• A diploma in Customer Service or related field is preferred

Experience

• 2+ years of experience in a call center or customer service environment

Technical Skills

• CRM Software
• Microsoft Office Suite

Soft Skills

• Interpersonal skills
• Adaptability

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Experience with conflict resolution: Skill in resolving disputes and managing difficult conversations.
• Familiarity with online communication tools: Comfortable using chat and email tools effectively.

Benefits

• Comprehensive benefits package including health insurance
• Flexible working hours
• Employee recognition programmes
• Opportunities for growth and promotion within the company

Company Culture

• Inclusivity: We foster an inclusive environment that embraces diversity and promotes equal opportunity.
• Open Communication: We encourage open dialogue and feedback at all levels for better decision-making.
• Adaptability: We embrace change and encourage innovation in our processes and services.