IT Support Technician

Job Description

We are looking for a dedicated IT Support Technician who will be responsible for troubleshooting and resolving IT issues, maintaining hardware, and providing exceptional customer service to our clients. The successful candidate will have strong technical skills, a customer-first attitude, and a passion for technology.

Responsibilities

• Serve as first point of contact for IT support queries.
• Troubleshoot and escalate issues when necessary.
• Keep up to date with new technologies relevant to the company.
• Maintain accurate records of service requests and resolutions.
• Support remote workers with IT-related issues.
• Assist in the development of IT policies and procedures.
• Monitor and report on system performance and reliability.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Additional certifications in ITIL or Cisco are a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux Operating Systems
• VoIP Systems

Soft Skills

• Analytical Thinking
• Effective Communication

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity principles: Understanding of basic cybersecurity practices to protect the company's data.
• Experience supporting remote teams: Ability to assist remote employees with technology-related concerns.

Benefits

• Comprehensive health insurance and retirement plans
• Opportunities for career growth and advancement
• Employee discounts on company products and services
• Work-life balance initiatives

Company Culture

• Continuous Learning: We believe in ongoing training and development to keep our skills sharp and relevant.
• Work-Life Balance: We are committed to creating a healthy work-life balance for all of our employees.
• Community Engagement: We actively support community initiatives and encourage our employees to volunteer.