E-commerce Coordinator

Job Description

We are looking for an enthusiastic E-commerce Coordinator to support our online sales strategy in Cape Town. Your role will involve managing product information, ensuring web content is up to date, responding to customer inquiries, and collaborating with different departments to improve our e-commerce platform. Experience in e-commerce is a plus!

Responsibilities

• Oversee online merchandising to enhance user engagement.
• Work closely with suppliers to manage product availability.
• Track and report on performance metrics of online sales.
• Manage customer feedback and implement improvements where necessary.
• Organize promotional events and product launches online.
• Utilize e-commerce analytics to improve the online shopping experience.
• Maintain relationships with key stakeholders to ensure alignment on sales goals.

Requirements

Education

• Diploma in E-commerce or related areas
• Bachelor's preferred but not essential

Experience

• 1+ years experience in digital marketing or sales operations

Technical Skills

• SEO Basics
• Customer Relationship Management (CRM) Tools

Soft Skills

• Interpersonal Skills
• Adaptability

Languages

• English: Fluent

Advantageous

• Knowledge of Basic HTML/CSS: Ability to make minor adjustments to online content.
• Familiarity with Content Management Systems: Experience working with CMS for website updates.

Benefits

• Medical aid contributions
• Annual performance bonuses
• Employee discounts on products
• Opportunities for training and development

Company Culture

• Innovation: We prioritise fresh ideas and innovation in our approach to e-commerce.
• Team Spirit: Our team collaborates towards common goals, ensuring success through teamwork.
• Customer-centric Focus: We put our customers at the heart of everything we do.