IT Support Technician

Job Description

As an IT Support Technician, you will play a key role in maintaining IT infrastructure and providing support to end-users. If you have strong problem-solving skills and a passion for technology, we want to hear from you!

Responsibilities

• Provide first-line support for IT issues.
• Install and configure hardware and software.
• Manage user accounts and permissions.
• Monitor system performance and troubleshoot issues.
• Collaborate with other departments to fulfil IT needs.
• Maintain documentation of IT processes and systems.
• Assist in IT training and onboarding of new employees.
• Ensure data integrity and security protocols are followed.
• Provide excellent customer service to users.
• Stay updated on latest IT trends and technologies.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows/Linux Server
• Networking
• Customer Support

Soft Skills

• Problem-solving
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ITIL framework: Familiarity with ITIL principles and best practices.
• Networking Certifications: Cisco or similar certifications are an advantage.

Benefits

• Competitive salary and performance bonuses.
• Medical aid and other employee benefits.
• Opportunities for professional development.
• Flexible working hours.

Company Culture

• Supportive Environment: We value a supportive workplace where all team members can thrive.
• Growth Focused: We are committed to the ongoing development of our employees.
• Inclusive Team: Diversity is important to us; we foster an inclusive culture.