IT Support Technician

Job Description

As an IT Support Technician, you will be at the forefront of technology solutions for our clients in Johannesburg. You will be tasked with resolving technical issues, guiding users through step-by-step solutions, and providing exceptional client service, making technology accessible for everyone.

Responsibilities

• Respond to support requests via phone, email, and in-person.
• Establish and maintain user accounts and permissions.
• Execute troubleshooting steps and provide solutions.
• Evaluate and resolve network and connectivity issues.
• Conduct system backups and data recovery processes.
• Manage installation and configuration of hardware and software.
• Provide recommendations for system enhancements and upgrades.
• Assist with onboarding of new employees related to IT systems.
• Stay updated with latest technology trends and best practices.
• Engage in continuous learning and professional development.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Microsoft Certified: Azure Fundamentals is a plus

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Hardware Troubleshooting

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud services like AWS or Azure: Understanding of cloud-based services and their application in businesses.
• Familiarity with Linux OS: Basic knowledge of Linux operating systems and command-line tools.

Benefits

• Medical aid contribution
• Paid time off and public holidays
• Opportunities for professional development
• Flexible working hours

Company Culture

• Team Spirit: We nurture a supportive environment where teamwork thrives and every member feels valued.
• Innovation-friendly: Encouraging creative thinking and innovative solutions as a core part of our culture.
• Continuous Improvement: We value continuous learning and actively invest in the professional growth of our team.