Patient Records Clerk

Job Description

We are seeking a detail-oriented Patient Records Clerk to join our team in Cape Town. The successful candidate will be responsible for maintaining accurate patient records, ensuring compliance with healthcare regulations, and providing administrative support to our medical staff. This is a great opportunity for those looking to contribute to the healthcare sector while enhancing their administrative skills.

Responsibilities

• Input and update patient information into the electronic health record (EHR) system.
• Prepare and organize patient documentation for daily operations.
• Assist in the management of appointment scheduling and patient follow-ups.
• Communicate effectively with medical staff regarding patient record needs.
• Manage the transfer of patient records when necessary, ensuring all protocols are followed.
• Support the office manager in daily administrative tasks.
• Conduct regular training sessions on record-keeping best practices.
• Act as a liaison between patients, healthcare professionals, and other administrative staff.

Requirements

Education

• National Diploma in Health Information Management or similar

Experience

• 2+ years of experience in medical records management

Technical Skills

• Data Management
• Healthcare Compliance
• Electronic Health Records (EHR) Systems

Soft Skills

• Attention to Detail
• Time Management

Certifications

• Certified Health Data Analyst (CHDA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in a customer-service role: Experience in a healthcare customer service position is an asset.
• Bilingual capabilities: Fluency in multiple languages is preferred for speaking with diverse patient backgrounds.

Benefits

• Comprehensive health benefits including dental and vision plans.
• Retirement savings plan with employer contributions.
• Flexible working conditions where applicable.
• Employee assistance programs and wellness initiatives.

Company Culture

• Patient-Centric Approach: Our focus is always on providing the best care and support to our patients.
• Inclusive Environment: We are committed to creating an inclusive environment celebrating our diverse workforce.
• Innovation in Healthcare: We embrace innovation in all areas of healthcare practices and administration.