IT Support Technician

Job Description

Looking for an IT Support Technician to enhance our tech support team in Durban. This role involves diagnosing and resolving hardware and software issues, supporting network connectivity, and escalating complex problems when necessary. Strong communication and troubleshooting skills are essential to thrive in our fast-paced environment.

Responsibilities

• Act as the first point of contact for IT support issues within the organization.
• Document issues and resolutions in the IT support system.
• Assist with implementing IT policies and procedures.
• Monitor systems and networks to identify potential problems.
• Help streamline IT processes to improve service delivery.

Requirements

Education

• Diploma in Information Technology
• Bachelor's degree in IT or related field is preferred

Experience

• 2-3 years of experience in a technical support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Teamwork
• Analytical Skills

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages: Understanding of scripting for small-scale automations to enhance support.
• Experience with cybersecurity practices: Knowledge of security protocols and practices in IT support.

Benefits

• Comprehensive health insurance
• Employee assistance programs
• Flexible schedules with remote options
• Opportunities for personal and professional growth

Company Culture

• Innovation: We foster innovation and creativity, encouraging fresh ideas and approaches.
• Open Communication: Honest communication and feedback are encouraged at all levels of our organization.
• Work-Life Balance: We promote balance between work commitments and personal lives.