IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our Cape Town team. The ideal candidate will be responsible for troubleshooting hardware and software issues, assisting users with technical queries, and ensuring optimal IT performance. Strong communication skills and an analytical mindset are essential.

Responsibilities

• Troubleshoot and resolve technical issues in a timely manner.
• Ensure that all IT equipment is in good working order.
• Educate and guide users on best practices for IT security.
• Participate in IT projects and system upgrades.
• Document support tickets and maintain records.

Requirements

Education

• Diploma in IT Support or related field
• Higher education degree in ICT is preferable

Experience

• Minimum of 3 years of experience with a focus on IT support roles

Technical Skills

• Linux OS

Soft Skills

• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity best practices: Knowledge of safeguarding IT infrastructure.
• Experience with helpdesk software and ticketing systems: Proficiency in using helpdesk tools to manage support requests.

Benefits

• Comprehensive medical aid and wellness programs
• Continuous training and professional development
• Leave benefits and flexible hours
• Bonus structure based on performance

Company Culture

• Employee Empowerment: Encouraging employees to take initiative and lead projects.
• Continuous Improvement: Promoting a culture of continuous learning and improvement.
• Customer-Centric Approach: Focusing on delivering exceptional service to our clients.