Freight Forwarder

Job Description

Join us as a Freight Forwarder in Durban, where your expertise in logistics will contribute to our mission of providing top-tier shipping services. You'll manage documentation, track shipments, and resolve issues proactively to ensure customer satisfaction. A strong understanding of freight regulations and customer service skills are essential.

Responsibilities

• Prepare and manage all shipping documentation including bills of lading.
• Communicate effectively with suppliers and clients regarding shipment status.
• Monitor freight costs and identify areas for cost improvement.
• Assist in training junior staff in freight forwarding procedures.
• Evaluate and improve operational processes for efficiency.
• Ensure high levels of customer satisfaction through proactive communication.

Requirements

Education

• Degree in Business Administration or Logistics
• FMCG experience is an advantage

Experience

• 4+ years of experience in logistics or freight forwarding

Technical Skills

• Import/Export Regulations
• Negotiation Skills

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Certified International Freight Forwarder (CIFF)
• Customs Certification (if applicable)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with freight rate negotiations: Ability to negotiate favorable rates with carriers.
• Strong analytical skills: Skills to analyse data for better logistics management.

Benefits

• Attractive remuneration and performance bonuses
• Medical aid and retirement fund contributions
• Employee discounts on shipping services
• Flexible working hours

Company Culture

• Innovation: We embrace innovation and encourage creative solutions to challenges.
• Diversity: A diverse workforce is a key part of our success, promoting inclusivity.
• Professional Development: We support continuous professional development through workshops and training.