Hotel Manager

Job Description

We are seeking a proactive and experienced Hotel Manager to oversee operations in our prestigious establishment in Pretoria. The ideal candidate will be responsible for ensuring the highest levels of customer service while optimizing hotel operations.

Responsibilities

• Drive the overall performance of the hotel operations.
• Foster a collaborative environment while managing team dynamics.
• Analyze market trends and implement strategies accordingly.
• Engage with guests to ensure their needs are met.
• Establish relationships with vendors and suppliers.
• Support the development of promotional plans to attract guests.
• Review and enhance operational procedures for efficiency.
• Manage inventory and ensure supply chain processes run smoothly.
• Respond to emergency situations promptly and effectively.
• Stay informed on industry developments to maintain competitive edge.

Requirements

Education

• Bachelor’s degree in Business Administration or equivalent
• Postgraduate qualification in Hospitality Management is a plus

Experience

• 5+ years of management experience in the hospitality industry

Technical Skills

• Event Management
• Sales and Marketing

Soft Skills

• Conflict Resolution
• Problem-solving

Certifications

• Certified Hospitality Administrator (CHA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Ability to Speak Additional Languages: Conversational skills in other languages enhance guest relations.
• Experience in Budgeting and Forecasting: Strong analytical skills in financial forecasting to support operational decisions.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Paid vacation and sick leave
• Regular training and development programs

Company Culture

• Inclusivity: We celebrate diversity and create an inclusive environment for all employees.
• Professional Development: We offer continuous learning opportunities to help our staff grow in their roles.
• Work-Life Balance: We promote a healthy work-life balance to ensure employee well-being.