IT Support Technician

Job Description

Join our dynamic IT team as an IT Support Technician, where you will provide top-notch technical assistance. You will be the first line of support for our clients, troubleshooting hardware and software issues, and ensuring optimal system performance. We are looking for a proactive individual passionate about technology and customer service.

Responsibilities

• Respond to support requests in a timely manner, documenting each interaction.
• Ensure that all IT equipment is maintained and properly functioning.
• Participate in IT projects to improve systems and services.
• Monitor system performance and suggest improvements when necessary.
• Assist with backup and recovery procedures to protect data integrity.

Requirements

Education

• Diploma or degree in Computer Science or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous

Experience

• 2+ years of experience in technical support roles

Technical Skills

• Linux OS
• Helpdesk Software

Soft Skills

• Adaptability
• Teamwork

Advantageous

• Scripting skills: Basic scripting skills (e.g., PowerShell, Bash) for automation tasks.
• Experience in managing IT projects: Previous experience in managing small IT projects is advantageous.

Benefits

• Comprehensive medical aid coverage.
• Annual bonuses based on performance.
• Opportunities for further education support.
• Team outings and company events.

Company Culture

• Work-Life Balance: We prioritize work-life balance, offering flexible work arrangements.
• Innovation-driven: Innovation is at the heart of our operations, and we encourage creative thinking.
• Employee Recognition: We recognize and celebrate employee achievements and contributions.