E-commerce Manager

Job Description

As an E-commerce Manager, you will strategize and execute e-commerce initiatives from top to bottom. From optimizing our online store to coordinating marketing campaigns, your role is vital in ensuring a seamless shopping experience for our customers.

Responsibilities

• Lead e-commerce product launches and coordinating cross-functional teams.
• Develop promotional plans to increase customer acquisition and retention.
• Work closely with IT to ensure the e-commerce platform operates smoothly.
• Manage budget and forecasting for e-commerce operations.
• Address customer inquiries and complaints to enhance satisfaction.
• Evaluate partnerships with external vendors and platforms for collaboration.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree is preferred

Experience

• 7+ years in e-commerce or related field

Technical Skills

• Data Analysis Tools
• Marketing Automation Software

Soft Skills

• Leadership
• Problem-solving

Certifications

• Google Ads Certification
• Certified Digital Marketing Professional (CDMP)

Languages

• English: Fluent

Advantageous

• Knowledge of Trend Analysis: Ability to analyze market trends and incorporate findings into e-commerce strategies.
• Experience with CRM systems: Familiarity with CRM systems to enhance customer relationships and sales strategies.

Benefits

• Comprehensive health insurance plan
• Generous leave policy for work-life balance
• Flexible work hours and remote work options
• Professional development opportunities

Company Culture

• Continuous Learning: We are committed to ongoing training and development to enhance our team's skills and capabilities.
• Work-Life Balance: We prioritize our employees' well-being, promoting a healthy work-life balance.
• Customer-Centric Approach: Our focus is on delivering outstanding customer experiences and building long-lasting relationships.