E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to join our dynamic team in Pretoria. The successful candidate will oversee the online sales strategies, manage digital marketing efforts, and enhance customer satisfaction while driving revenue growth.

Responsibilities

• Direct e-commerce operations and manage budgets effectively.
• Enhance user experience through site design and layout improvements.
• Coordinate with logistics for timely product delivery and returns.
• Conduct A/B testing and make data-driven decisions.
• Facilitate training and development for the e-commerce team.
• Regularly update product information and promotions on the website.
• Stay abreast of industry trends and competitors.

Requirements

Education

• Bachelor's degree in Marketing or Business Administration
• A professional certification in e-commerce is preferred

Experience

• 5+ years of experience managing e-commerce operations

Technical Skills

• SEO and SEM
• Content Management Systems

Soft Skills

• Interpersonal Skills
• Organizational Skills

Certifications

• Certified Digital Marketing Professional
• E-commerce Management Certification

Languages

• English: Fluent

Advantageous

• Knowledge of CRM software: Experience using CRM software to improve customer relationships and satisfaction.
• Data analysis skills: Ability to analyze data and derive actionable insights to improve sales performance.

Benefits

• Health, dental, and vision coverage
• 401(k) retirement plan with generous match
• Work-life balance initiatives, including remote work options
• Employee discounts and perks

Company Culture

• Continuous Learning: We encourage continuous learning and professional development for all team members.
• Employee Engagement: We place a strong emphasis on employee engagement and feedback to improve the workplace environment.
• Community Involvement: We actively participate in community initiatives and encourage our employees to give back.