Retail Manager

Job Description

Join our dynamic team as a Retail Manager in Durban, where you'll lead operations and drive sales. You will be responsible for enhancing customer experiences, managing staff, and maintaining high operational standards.

Responsibilities

• Lead the retail team to achieve and exceed sales goals.
• Develop and implement procedures to enhance customer service.
• Conduct performance reviews and develop team members.
• Strengthen community relations through local marketing initiatives.
• Create promotional displays and signage.
• Review staffing levels and optimize schedules for peak periods.
• Oversee cash management and financial reporting.
• Collaborate with upper management on strategic initiatives.

Requirements

Education

• Bachelor's degree in Business Management or related field

Experience

• 3+ years in retail management

Technical Skills

• Customer Relationship Management (CRM)
• Sales Analysis

Soft Skills

• Leadership
• Communication

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with inventory management systems: Familiarity with software for tracking stock levels and order management.
• Knowledge of digital marketing: Experience in utilizing social media and online platforms for promotions.

Benefits

• Competitive salary with performance bonuses
• Medical aid and retirement benefits
• Employee discounts on products
• Career advancement opportunities

Company Culture

• Teamwork: We believe in fostering a collaborative environment where every team member contributes.
• Innovation: Encouraging creative thinking and fresh ideas is at the core of our mission.
• Customer-Focused: Our customers are our priority, and we strive to exceed their expectations.